I suggest you open a support case if you do not get a formula response I the next day or so. You could try uninstalling then reinstalling- before uninstalling save the settings and after reinstalling retrieve the settings.
Jim, unfortunately nothing seems to work properly in the Protection module – bit of an exaggeration but it does seem to be badly broken. Therefore, we cannot predict performance problems or other issues that may arise from use of particular NAS devices.Also tried taskkil but it just restarts. If the amount of data on your NAS device exceeds 1 TB, see Adjust Code42 app settings for memory usage with large backups.
The Code42 app can struggle to back up NAS devices containing many terabytes of storage. To minimize the number of these files, change the default Backup changes every setting from 15 minutes to one hour and deselecting the Back up open files setting. Locked or open files may not be backed up reliably. If the NAS device is shared by multiple users, it increases the possibility of locked or open files. Backing up files that reside on a NAS device results in slower backup performance because each data block must be translated into a network packet. The Code42 app backs up real-time file changes only on the device where the Code42 app is installed. The Code42 app doesn't support real-time backup on network-attached drives. On Mac and Linux, the Code42 app can only back up files stored on a NAS when the file verification scan runs. To remedy the problem, see External drive stops backing up on Mac. A NAS device can stop backing up on a Mac if the device fails to mount properly. This is due to an operating system-level restriction built into Windows. 
Code42 doesn't support backing up NAS on Windows.
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